As a nationwide utility and telecommunications management and consulting firm, the Eric Ryan Corporation (ERC) is dedicated to helping businesses reduce expenses and time. Our staffs of telecom experts are here to provide you with a suite of services that include:
- Telecommunications Bill Review, Rate Analysis, and Contract Review
- Telecommunications Account Management, Bill Pay, and Reporting Services
- Internet, Voice, Data Center & Cloud Pricing Services
- Pre-VoIP Deployment Assessments
- Telecommunications New Construction Services
- Contract Storage and Management
Telecom Bill Management: There are two primary options for telecom bill management:
The first option: The billing addresses are changed to directly come to ERC. Once the bills are received from the client, the data is entered into the ERC system, and they are audited. The bills with an AP file are returned to the client within 48 working hours to pay themselves, or through the optional ERC bill payment program.
The second option: After the client pays the bills, they are sent to ERC to audit.
Telecom Bill Auditing: ERC reviews the telecom accounts for errors, refunds, credits, and any future savings on the preceding 12 monthly bills and contracts. Our experienced auditors enter each account into our system to determine the billings are correct and ensure that the client has the best rates and services available.
Telecom Pricing, Contract Analysis, and Negotiation: ERC will review all contracts with telecom providers to identify any errors and ensure pricing is billed accurately. We will then make recommendations to help clients find the best pricing and service to meet their needs. Below are some of the pricing services ERC offers:
- Hosted VoIP
- Long distance
- SIP trunking
- Dynamic TI
Telecom Site Surveys: Our team will perform on-site telecom analyses and produce a detailed report detailing the equipment in use. We will also trace any lines that cannot be identified to determine the needs for those lines and provide documentation on all services.
Cloud Services: The Eric Ryan Cloud division continuously monitors recent technologies to find the best solutions tailored to fit your organization’s needs. We evolve with your business throughout your digital transformation journey. ERC Cloud services include:
- Contact center as a service (CCaaS)
- Cloud computing
- Circuit monitoring
- Unified communications as a service (UCaaS)
- Mobility and Internet of Things (IoT)
- Disaster recovery
- Data Center
24/7 Telecom Help Desk: The ERC help desk includes a team of experts, and Mitel certified Techs are available 24 hours a day, seven days a week for our clients. Clients can call our help desk with any PBX telecom-related problems, including service issues or equipment failure. Our team will do our best to correct the problem. If we cannot, we will dispatch it to the correct vendor and monitor the issue until it resolved.
Telecom New Construction Services: ERC works with hotel management and contracted project managers to assist in implementing cable, voice, and internet services for our clients. We will be by your side from day one until the property opens. The client decides how ERC is to be involved in the project. ERC’s new construction services include:
- Obtain primary phone and fax number
- Price and implement voice services
- Price and implement data services
- Price and implement cable and TV services
- Price PBX systems for various vendors
- Obtain bids for Internet suppliers
- Works directly with the client to ensure all brand standards
- Provide a price for security DVR systems and guest room phones
- Disconnect any lines used in construction not needed after services are in use
Bill Payment: The Eric Ryan Corporation provides a telecom bill payment service. Once ERC audits the utility and telecom bills through the bill management services and approved for payment, and the bills are paid through multi-channels (card, ACH, wire, check) through a flexible, supplier-friendly payment solution. The bill pay service provides organization and payment of bills in one place, saving costs and time of processing payments while avoiding late fees and reducing fraud.
Contract Storage and Management: The Eric Ryan Corporation provides contract management and storage for all types of contracts. Examples of the types of contracts serviced:
- Utility Services: electric supply, electric demand, gas supply, trash.
- Telecom Services: long distance, cellular, Internet, security
- Elevator, lawn services, office supplies, copier, computers, software.
- Exclusivity agreements, NDA, legal documents, and permits.
ERC enters all contracts into the software program. Clients are set up for access to view all contracts through the software portal. A monthly inventory reporting is provided from extracted data on the contracted services. ERC notifies the client of contracts expiring, or auto-renewing, 3 months prior to any required notifications of termination and the procuring of new contracts.
Interested in learning more about the services ERC can provide?
Contact us today — we are looking forward to assisting your company!
PH: 1-800-837-6406 or 724-752-8900