Contact centers are an efficient and great way to provide the best possible customer experience solutions to your customers. Because customers have such specific needs, it is important to know what they want so you can provide the appropriate services. Let’s explore...
Microsoft Teams is considered to be one of the largest UCaaS platforms used worldwide, but what does it mean to integrate it with other applications and unified communications carriers? What are Microsoft Teams integrations? You can think of integrations for Teams as...
When many of us stopped commuting to work each day, our data had to start making a difficult commute instead. Internet access at home is different from in the office. Data in the office had a simple route to the ISP network, however data from home has a difficult...
